POLICIES AND COURTESIES
Cancellation/Rescheduling notice issued less than 24 hours
Late pick-ups after the given pick-up time will result in a late pick up fee.
Late drop off and late pick up: We rely on clients arriving on time to keep the day running smoothly. Please let us know if you will be more than 15 minutes late as we may need to re-schedule and a last-minute cancellation fee may apply. Unless otherwise arranged, we ask that dogs be picked up within 30 minutes of being notified.
Duration: Grooming appointments are generally 2-4 hours. We do our best to stay on schedule. We will call or text when your dog is ready.
General handling and accidents: Please understand that we are working with live animals. Although caution and care is taken in all situations, and problems are rare, there is always the risk of accidents. It is possible for the grooming process to expose hidden medical concerns or inadvertently aggravate existing conditions. Matted coats and difficult behaviour increase the risk of problems and accidents.
We ask you to have up to date pet insurance and a signed waiver form agreeing to our terms and conditions.